We're here to help
Technical support at RVC continues long after delivery. Our experienced team is available throughout the operational life of your vehicle, providing fault diagnosis, maintenance support, technical guidance and on-site assistance to help keep your fleet operational.
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Aftercare
Keeping mission-critical vehicles operational
The vehicles we build are designed to perform critical roles, and when a technical issue arises, getting them back into service quickly matters.
That’s why RVC provides dedicated in-house technical support throughout the operational life of every conversion. From remote fault diagnosis and technical guidance through to warranty support, repairs and on-site assistance, our team works to minimise downtime and keep your vehicles where they belong, on the road and operational.
Contact technical support
For technical queries, please contact our support team directly. Have your vehicle registration and build reference to hand where possible.
What we cover
Areas of support
Electrical systems
Support for all installed electrical systems including lighting, communications, power management and bespoke wiring harnesses.
Equipment & fitments
Guidance on installed equipment, cage systems, storage solutions, racking and specialist fitments specific to your build.
Documentation & certification
Access to build documentation, wiring diagrams, equipment manuals and certification records for vehicles in your fleet.
Fault diagnosis
Remote and on-site fault diagnosis support for issues arising post-handover, with escalation to our workshop team where required.
Warranty queries
Assistance with warranty claims and liaison with OEM manufacturers on conversion-related issues.
Fleet modifications
Technical advice on modifications, upgrades or reconfigurations to vehicles already in service.
How it works
Our support process
Issue Reported
The customer contacts RVC Technical Support with the vehicle details, fault description and any supporting photos, videos or diagnostic information.
Technical Issue Logged
The issue is reviewed, prioritised and, where required, assigned a unique Technical Issue (TI) number so it can be tracked from first report through to resolution.
Remote Diagnosis
Our technical team works with the customer to diagnose the issue remotely wherever possible, using telephone support, video calls, photographs and vehicle build documentation. This can often resolve faults without taking the vehicle out of service unnecessarily.
Repair or On-Site Support
If the issue cannot be resolved remotely, the required parts and equipment are identified and RVC can deploy technical support to the customer's workshop or operational location. Where contractual SLAs apply, site attendance can be provided within the required 72-hour period.
Resolution & Close-Out
Every Technical Issue remains open and monitored until the repair has been completed, the resolution confirmed and the issue formally documented. Repeat faults and support trends are then reviewed as part of RVC's continuous improvement process.
Ready to get started?
Speak to our technical team today
Whether you have an urgent fault or a routine query, our engineers are ready to help. Get in touch and we'll respond as quickly as possible.